TELECLASS: Preparing for Difficult Conversations at Work

Preparing for Difficult Conversations at Work Difficult conversations – whether you’re addressing an employee’s lackluster performance, sharing a missed deadline with a client, or telling a boss you can’t bring a project in on time or on budget – are inevitable parts of managing and leading others. How should you prepare yourself so that things go well for all involved? How do you develop good solutions together? In this class, you’ll find new ways to build bridges, not walls, by using Hoffman tools and practices to approach these kinds of tough conversations with compassion, thoughtfulness, and resourcefulness.